At Marvin Investment Limited T/A Stanvin Properties, we strive to provide exceptional service and a seamless experience for our valued clients. We understand that circumstances may arise that require you to cancel or modify your accommodation booking, and we are committed to making sure we have a fair and transparent cancellation policy. We kindly ask you to carefully review the following details regarding our cancellation policy before booking.
1. Cancellation Requests:
a. All cancellation requests must be submitted in writing through our official communication channels, which include email or our online cancellation form. To ensure the cancellation process’s accuracy and effectiveness, we cannot accept cancellation requests through verbal or phone communication unless they are followed up with a written confirmation.
2. Cancellation Period:
a. Cancellation terms vary depending on the property. Some properties may offer a cooling-off period, while others may not. In some cases, you may be required to find a replacement tenant if your booking involves a fixed-term, non-cancellable tenancy or contract.
b. Please check with the management beforehand to understand if the property is eligible for cancellation. If a cancellation fee is charged, it covers administrative costs and the potential loss of other booking opportunities due to the cancellation.
3. Non-Refundable Fees:
a. Certain fees or charges associated with your booking may be non-refundable, regardless of the cancellation period. This information will be clearly outlined during the booking process to ensure transparency and provide a comprehensive understanding of the costs associated with your accommodation.
4. Early Departure:
a. In the event of an early departure or check-out before the scheduled end date of your booking, no refund or credit will be issued for the unused portion of the accommodation fees. We encourage you to carefully plan your stay duration to avoid any inconvenience or disappointment.
5. No-Show Policy:
a. If you fail to check in on the scheduled arrival date and have not notified us of any changes or delays, your booking will be considered a no-show. In such cases, the entire booking amount will be non-refundable, and you may still be required to fulfil the tenancy agreement and pay the remaining charges. To avoid this situation, we recommend notifying us promptly of any changes to your travel plans to ensure a smooth check-in process.
6. Refunds:
a. If you are eligible for a refund according to our cancellation policy, we will process it within 5-10 business days from the date of your cancellation request submission. Please note that the actual refund timeframe may vary depending on your payment provider.
b. Refunds will be issued to the original payment method used during the booking process. If the payment was made through a credit card, the refund will be credited back to the same credit card.
7. Force Majeure:
a. While we make every effort to ensure that your booking is fulfilled as planned, unforeseen circumstances beyond our control may arise. These may include natural disasters, government regulations, or other force majeure events, necessitating the modification or cancellation of bookings without liability.
b. In such cases, we will make every effort to promptly notify affected clients and provide suitable alternatives or refunds. However, we cannot be held responsible for any losses or additional expenses incurred as a result of such events.
We highly recommend that you carefully review our cancellation policy before making a booking to fully understand your rights and obligations. By proceeding with the booking, you acknowledge and accept the terms and conditions outlined in this cancellation policy.
If you have any questions, or concerns, or require further assistance, our dedicated customer support team is here to assist you. Please don’t hesitate to reach out to us at hello@stanvin.com, and we will be more than happy to help.
